eQueue Chat

eQueue Chat enables assistance with online customers using real-time chat tools, giving your contact center another edge in customer service and satisfaction. eQueue Chat integrates seamlessly with the eQueue solution, offering multi-channel contact management from a single queue. Within eQueue Chat, all incoming chat requests are sorted according to chat topic, and then routed to the agent with the most appropriate skill set. Once the agent has received the message, they have the option to choose suggested text from the built-in knowledge base. Customers can receive the most precise answers available in the form of text, video, URLs and other attachments. All transactions are then archived for future report analysis and tracking.

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