eQueue Interfaces
Source: eOn Communications
eQueue Interfaces gives you the necessary tools to tightly integrate the eQueue Multi-Media Contact Center solution with existing enterprise applications, including CRM, knowledge databases, self-service applications and e-commerce systems.
The ability to uniformly manage customer interactions plays a major role in enhancing your customer relationships. eQueue Interfaces gives you the necessary tools to tightly integrate the eQueue Multi-Media Contact Center solution with existing enterprise applications, including CRM, knowledge databases, self-service applications and e-commerce systems. The result - your agents will have a complete 360ยบ view of each and every customer interaction.
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