eQueue Messaging
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eQueue Messaging delivers voice mail, e-mail and fax to a common mailbox, giving contact centers and enterprises the ability to manage them using the same routing and tools used to manage live interactions. The ability to access all messages is especially important in the contact center environment where centralized tracking of all customer communications is paramount. Additionally, the eQueue Messaging solution enables customer service departments to handle and access fax correspondence using the same business processes as voice and e-mail inquiries. eQueue Messaging offers an array of powerful features that enable users to view voice, fax, and e-mail messages anywhere, anytime from one intuitive, user-friendly interface.