eQueue Reporting
Source: eOn Communications
eQueue Reporting provides flexible standard and custom reports, available in both real-time and historical formats, giving you the necessary information to manage contact center efficiency, agent performance, and service delivery levels.
eQueue Reporting provides flexible standard and custom reports, available in both real-time and historical formats, giving you the necessary information to manage contact center efficiency, agent performance, and service delivery levels. The unified architecture of the eQueue Multi-Media Contact Center Solution uses a single, standards-based reporting engine to track virtually all contact center resources, applications, and interactions. Because of this architecture, eQueue Reporting enables you to build comprehensive, end-to-end management reports from multiple disparate systems. eQueue Reporting delivers consolidated data in a timely and easily accessible manner that is presented in a form that fits the unique needs of your enterprise.
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