eQueue Routing
Through a combination of multi-media contact management, intelligent routing and comprehensive real-time monitoring and management tools, eQueue Routing enables your organization to simultaneously maximize both customer service levels and contact center productivity - two key differentiators in defining contact center excellence and customer loyalty.
Universal Queuing
The eQueue's multi-media queuing capabilities enable you to queue and distribute all forms of media including telephone calls, e-mail messages, faxes, Web chats, Web call-back requests and voice over Net calls. eQueue Routing also allows you to handle all of these types of contacts with one set of routing rules, one supervisory management tool and one comprehensive reporting package. With eQueue Routing, you can offer your customers an easy, effective link to the contact center - regardless of which method they choose to communicate.