eQueue Voice Mail
eQueue Voice Mail is a fully integrated voice communications system that offers a wide range of voice messaging options for users in both contact center and other business environments. Within contact centers, eQueue Voice Mail gives callers the option of leaving a voice message instead of waiting in queue. Voice messages are deposited into a group mailbox that is accessible by agents in that group who can then select, review and respond to the mailbox messages as they become available.
Other business environments also benefit from numerous value-added eQueue Voice Mail features that simplify everyday tasks and enhance productivity. For instance, a menu-driven voice tutorial makes initial mailbox setup automatic. And, single-digit menu commands with accompanying voice prompts, which may be bypassed, make navigation through the array of user options quick and easy.