Product/Service

eQueue WorkForce

Source: eOn Communications
eQueue WorkForce is a very full-featured workforce management application geared to the small- to medium-sized contact center.

eQueue WorkForce is a very full-featured WFM application geared to the small to medium size contact center. The product is based on GMT Planet technology, which was recently ranked by the Gartner Group as having the "Best Overall Customer Satisfaction Rating."

Key product features:

  • Long-term planning coupled with short-term cost analysis
  • PTO Management
  • Mission Control - the world's most configurable performance management tool
  • Multi-skill & multi-channel scheduling
  • "What-If" modeling capabilities
  • Full-featured Employee Time Center
  • Comprehensive reporting
  • A true enterprise-wide solution for both contact center and non-contact center environments

Download the complete product brochure now.