etalk Advisor
Agents are your strongest link to your valuable customer base. That's why smart companies work hard to maximize the productivity, performance, and bottom-line results of their agents. To do that, you must measure not only call volumes, but conflict resolution, customer satisfaction, and a range of other variables. It's a tough challenge, but one you absolutely must master.
Now you can take control of agent performance with etalk Advisor, a key component of the etalk Performance System.
etalk Advisor is today's most complete, easy-to-use system for measuring and evaluating agent performance. With Advisor, you establish the performance criteria for your customer contact center. You can then use Advisor's highly automated tools to evaluate, analyze, and maintain the quality of your customer contact personnel.
Advisor lets your spot performance trends more quickly, so you can respond with incentives, additional training, or other measures. It can be used to evaluate a single agent, or deployed in a distributed network to provide enterprise-class management of multiple contact center locations. Best of all, etalk Advisor is a powerful tool you can use to boost the quality of your agents...and translate those improvements into higher customer satisfaction, reduced churn, and greater bottom-line results.