etalk Expert
Agent training is a critical element in any successful customer contact center.
But, giving your agents the information they need to do their jobs can be challenging, time consuming and costly - and information is only part of the answer. To be truly effective, training initiatives must help your agents acquire and retain value-based knowledge. And it must give you a way to measure and evaluate the success of your training program.
Expert is an integral part of the etalk Performance IMPACT suite. This powerful eLearning tool automates agent education through the targeted, intelligent delivery of online training programs. Expert provides the tools needed to build skills and knowledge to not only enhance agent performance, but improve agent retention and productivity. And that means positive Quality Management results for your customer-driven organization.
Expert puts today's most advanced eLearning solutions at your fingertips.