etalk Recorder
Customers now demand faster and more effective responses to their service needs. Organizations that can capture and analyze business communications - and use that intelligence to boost customer loyalty and improve contact center productivity - have a clear advantage in their marketplace.
Now you can give your business that keen competitive edge, with etalk Recorder.
Recorder puts today's most powerful quality assurance monitoring capabilities at your fingertips. The latest version lets you determine which calls to automatically monitor. It supports on-demand recording of conversations and computer desktop activities. And it delivers full logging for financial and other critical compliance applications.
Featuring synchronized recording and playback, Recorder allows every aspect of your agents' interaction with a customer to be captured and stored for easy evaluation. etalk Recorder supports simplified installation, a lower cost of ownership, and the ability to scale to meet your growing service requirements.
Solid, long-lasting customer relationships are a key strategic investment. Now you can protect that investment, and keep your customers satisfied, with etalk Recorder.