etalk's Job Applicant Screening Simulator (JASS)
Hiring quality employees is vital to the success of your contact center. That's why making informed hiring decisions is so important. But to do that, you need a system that screens applicants quickly and efficiently - and provides you employee prospects that are qualified to meet your specific requirements. Now you can get all that, and more, from etalk's Job Applicant Screening Simulator (JASS).
JASS employs an innovative calibration technique to give you applicant screening results that are customized to meet the needs of your company or workgroup. This unique calibration approach examines up to 100 of your current CSRs, then uses that data to identify the characteristics that lead to success in your particular operation.
This customized, calibrated approach can dramatically reduce the time and cost of screening potential employees. JASS puts applicants through a realistic preview of your contact center environment. So you can more accurately assess their potential, and unqualified prospects can often eliminate themselves from your hiring pool. In a real-world deployment, JASS has helped reduce representative turnover during training by 40% and yielded a cost savings per new hire of 300%.
etalk JASS provides the documentation needed to verify that the system produces no adverse impact based on guidelines set forth by the EEOC. And with JASS, you have the tools you need to hire a more stable and productive call center workforce.