Case Study: Field Service For Tennant Company

For 10 years, Tennant Company's service division planned to develop and deploy a field service automation solution. But every year, the long-suffering group heard that the solution couldn't be financially justified or that the project was too complex. But considering that the industrial and commercial cleaning equipment company's service division's 400 field techs were now handling more than 110,000 planned maintenance calls and 90,000 breakdown calls each year, a solution finally couldn't wait any longer.

Tennant needed a rugged mobile computing option that would allow them to update and automate their antiquated field service process. Tennant's 400 field techs were equipped with Panasonic Toughbook® 18s.