White Paper

White Paper: Finding A True Cloud Contact Center

Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality.

Clouds aren't just fancy virtual computing environments — they make use of virtual computing along with many other technologies to accomplish things that aren't possible otherwise. The cloud-based contact center model calls for the delivery of applications on demand, whereby the enterprise applications are owned, delivered and managed remotely by the third-party provider.

When it comes to making a decision with your contact center, you need to have a clear view of the solution you are choosing before you enter the cloud. Continue reading to find the top five myths around choosing a cloud-based contact center along with quotes from key industry players to help you understand the latest trends and bring clarity to your decision making process.

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