Fonality Redefines Call Center Market By Bringing Call Center Capabilities To More Than 1,000 Small To Medium Businesses
Fonality, one of the leading open source telephony company, recently announced that more than 1,000 businesses are using the company's PBXtra Call Center Edition software to deploy robust, enterprise-class call centers at a fraction of the price of traditional systems, successfully competing with larger contact centers. PBXtra Call Center Edition has been widely adopted by the Fonality customer base, with over 20,000 local and remote employees using the software every day.
Small and medium-sized businesses (SMBs) need call center capabilities to compete effectively in today's marketplace. Previously, these companies only had two options for a call center solution. They could outsource call center operations to a costly third party, losing control of their most important calls in the process, or admit defeat and force-fit a regular office phone system into a contact center, often with small-sounding and unprofessional results. Now, with PBXtra Call Center Edition, SMBs have access to a robust call center solution that lets them operate like a large call center with increased reporting efficiencies, remote access capabilities and other advanced call center features for a fraction of the price.
"Fonality heard from hundreds of small and mid-size companies that they needed advanced call center capabilities, even in offices as small as 10 people," said Chris Lyman, CEO of Fonality. "Before, these customers were told they were too small for a call center solution or the prices were way out of their range. Fonality's call center systems have leveled the playing field by providing a way for SMBs to compete with larger companies without breaking the bank."
PBXtra Call Center Edition is a full-featured call center for SMBs that supports agents working on premise, at home or from any remote location. PBXtra Call Center Edition gives agents the flexibility to be part of distributed queues and still seamlessly communicate with associates over the company phone system. Designed for companies with two to 200 agents, PBXtra Call Center includes feature-rich call center capabilities such as branch office agent sharing, on-the-fly recording, barging, monitoring, text whisper/coach, web and phone agent log-in, real-time and historical graphical queues and agent presence management.
About Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk based IP telephony systems. PBXtra, Fonality's award winning IP-PBX product line for small and medium-sized businesses, includes a modified version of the popular open source Asterisk code base. Fonality has modified Asterisk to add reliability, stability and enterprise-class features, and PBXtra is the world's largest commercial Asterisk-based deployment. PBXtra uses Fonality's patent-pending architecture to deliver all the advanced features of an enterprise-class phone system and call center at 40 to 80 percent less than traditional offerings, and is deployed at more than 2,000 companies around the world. Fonality's trixbox, www.trixbox.org, one of the world's largest and fastest growing communities of users of Asterisk-based software with an average of 65,000 downloads a month, provides a free, easy to install Asterisk-based VoIP phone system.
SOURCE: Fonality