Key Partners and Analysts Applaud Move
Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), has completed its acquisition of VoiceGenie, announced in early April, and has quickly established significant momentum for the merged entities by integrating partners and customers.
"As the market moves from legacy IVR into VoiceXML standard-solutions, Genesys will vie for global leadership," said Forrester's Elizabeth Herrell.
Genesys and VoiceGenie partners have also strongly endorsed the combination.
"The acquisition of VoiceGenie by Genesys is a positive move for both the broad market and Nuance customers," said Steve Chambers, president, Speech Division, Nuance Communications. "Nuance customers will benefit as Nuance, Genesys and VoiceGenie apply our technologies and expertise to design, develop and deploy advanced speech applications, worldwide, in focused partnership."
"As a partner of both organizations, VoiceObjects is very pleased with the Genesys acquisition of VoiceGenie," said Beatriz V. Infante, chief executive officer of VoiceObjects, Inc. "We have many joint customers today running the VoiceObjects Server and they will benefit from deploying our voice application server with the standards-based software of the new unified VoiceGenie and Genesys organization."
More than 150 VoiceGenie customers and partners attended the VoiceGenie Summit as the first joint event May 17-19 in Montreal, and more than 1,100 Genesys and VoiceGenie customers are expected to attend Genesys' annual North American conference, G-Force, this week in Las Vegas.
The combination of the two companies makes Alcatel's Genesys the undisputed leader in a fast-developing voice self-service market that is growing at 68 percent per year, according to recent Gartner/Dataquest estimates. By combining Genesys, which Gartner says is the market leader and VoiceGenie, the companies now have nearly one-fourth of the market, almost two and a half times the size of their nearest competitor. Together, they expect to accelerate the trend away from legacy, proprietary IVRs to new VoiceXML software standards. In addition, Genesys will expand its offerings for service providers, allowing them to deploy a wide variety of internal and network services, including managed services.
"The increased adoption of speech recognition provides a strong driver for companies to replace aging proprietary interactive voice response (IVR) systems with the standards-based voice portal systems," Gartner Analyst Drew Kraus wrote in a recent report. "In addition, vendors announced end-of-life plans for their proprietary IVR systems, causing some companies to accelerate their plans to replace these systems."
Founded in 2000, VoiceGenie is a leader in voice self-service solutions, with a software platform based on VoiceXML, an open standard used for developing self-service applications by both enterprises and carriers. VoiceGenie has established a strong position in the worldwide voice portal market, serving some of the largest North American carriers and ASPs, such as Verizon, AT&T and Rogers Telecom, and is number two in market share position. Genesys is the market share leader.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self-service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: www.alcatel.com.