Product/Service

Genesys Customer Interaction Management (CIM) Platform

Source: Genesys
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The Genesys Customer Interaction Management Platform is the core of the Genesys suite and the next evolution in managing customer interaction processes in the contact center where customer service processing is aligned and integrated with overall business processes.

The Genesys Customer Interaction Management Platform is the core of the Genesys suite and the next evolution in managing customer interaction processes in the contact center where customer service processing is aligned and integrated with overall business processes. This platform is the next generation of a powerful, proven, single platform for deploying and managing inbound and outbound multimedia interactions.