Product/Service

Genesys IP Contact Center

Source: Genesys
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Genesys IP Contact Center (IPCC) delivers its current, fully-integrated contact center software suite on IP switching platforms. It is a software-only solution offering that consists of: Framework, Universal Routing Server, and reporting.

As IP-based communications continue to become a more important part of the customer interaction landscape, Genesys offers its next generation real-time interaction platform - today. Genesys IP Contact Center (IPCC) delivers its current, fully-integrated contact center software suite on IP switching platforms. It is a software-only solution offering that consists of: Framework, Universal Routing Server, and reporting.