Product/Service

Genesys Workforce Management

Source: Genesys
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The Genesys Workforce Management solution is designed to provide contact center managers the tools they need to better manage their workforce by creating accurate staffing plans that take into account projected contact volumes, average handle times, and the skills and skill levels of their agent population.

Download the complete product brochure now.

The Genesys Workforce Management solution is designed to provide contact center managers the tools they need to better manage their workforce by creating accurate staffing plans that take into account projected contact volumes, average handle times, and the skills and skill levels of their agent population. This is achieved through advanced forecasting, scheduling and real-time adherence capabilities.

Download the complete product brochure now.