Genesys Workforce Management
Source: Genesys
The Genesys Workforce Management solution is designed to provide contact center managers the tools they need to better manage their workforce by creating accurate staffing plans that take into account projected contact volumes, average handle times, and the skills and skill levels of their agent population.
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The Genesys Workforce Management solution is designed to provide contact center managers the tools they need to better manage their workforce by creating accurate staffing plans that take into account projected contact volumes, average handle times, and the skills and skill levels of their agent population. This is achieved through advanced forecasting, scheduling and real-time adherence capabilities.
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