Glowpoint To Unveil Its Video Call Center Solution At InfoComm07

Glowpoint, Inc., a premiere broadcast-quality, IP-based managed video service provider, recently said it will introduce Customer Connect, a Call Center Solution for the activation of high-definition (HD), two-way video communications integrated with any call center environment, at InfoComm07, June 19 through 21, at the Anaheim Convention Center.

The solution, which "bolts" on to existing call center environments and associated systems, allows customers to connect from remote locations and interact via two-way HD video with a specialist in a call center. Whether from a video kiosk, designated "video room" at a retail store, or at a bank branch location, businesses can connect with their prospects and customers to discuss products and services or provide high-touch service and assistance.

Businesses activating the Customer Connect solution will realize the opportunity to drive incremental revenue by increasing sales closure rates, in addition to decreasing costs by eliminating the need to deploy specialists or service representatives across multiple geographic locations.

Customer Connect may be fully managed and hosted by Glowpoint, or integrated into an enterprise network. Scalability is dynamic and flexible, allowing access capacity to be added during peak volume periods or reduced during low call volume periods.

Currently, Customer Connect is being utilized in a video banking service at one of the world's leading financial institutions. In initial trials, the solution has enabled the bank to achieve more than a 90 percent close rate cross-selling its high-end financial products. Glowpoint is also finalizing plans to integrate Customer Connect into Avaya's audio call center platform.

"Customer Connect enables a visual connection between specialists, or experts, and the consumer, resulting in net new sales and improved customer relations for businesses," said Michael Brandofino, Glowpoint's president and CEO. "With many industries, such as Banking and Finance or Retail, moving toward centralized remote customer care and services, we believe the demand for a remote expert solution will rise considerably as these businesses explore options to enhance their cross selling capabilities and services while staying connected with their valuable customers."

Mr. Brandofino will be speaking on two subjects at InfoComm07 and will participate in subsequent panel discussions: "Turning Collaborative Conferencing into a Necessity," on Tuesday, June 19, 8 – 10 AM PDT, and "Making the Leap From ISDN to IP," on Wednesday, June 20, 8 – 10 AM PDT, both in Room 207A of the Anaheim Convention Center.

Visitors to the convention center can see live demonstrations of Customer Connect at Glowpoint's booth, #4848, located in the Collaborative Conference Pavilion.

About Glowpoint
Glowpoint, Inc. is a premiere broadcast-quality, IP-based managed video service provider. Glowpoint offers videoconferencing, bridging, technology hosting, and IP-broadcasting services to a vast array of companies, from large Fortune 100 enterprises to small and medium-sized businesses. Glowpoint's managed-video services are available bundled with Glowpoint's quality-network offering or as a value-added managed-video service across other networks. Glowpoint is exclusively focused on quality two-way video communications and has been supporting millions of video calls since its launch in 2000. Glowpoint is headquartered in Hillside, New Jersey. To learn more about Glowpoint, visit www.glowpoint.com.

SOURCE: Glowpoint, Inc.