Green Beacon Solutions Announces New Managed Service Offering For Mid-Market Businesses
Professional Application Management Services (PAMS) to Increase the Value of CRM and ERP Investments for Companies with Limited IT Resources
Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Marketing Automation technologies, today announced Professional Application Management Services (PAMS), a new offering designed to help mid-sized companies multiply the value of their existing investments in CRM and ERP solutions by allowing them to leverage the expertise of highly-qualified software administrators on a cost-effective, on demand basis.
A combination of consulting, monitoring, and implementation services, PAMS provides subscription-based access to an administrator for business application management and software infrastructure support. Customers purchase support for a select number of incidents per month from a catalog of more than 40 defined projects such as bug fixes, business rule adjustments and report updates.
"Time and time again we have seen mid-sized companies buy software solutions only to struggle to use them the way they were intended due to a lack the resources to properly own and administer them," said Benjamin Holtz, CEO of Green Beacon Solutions. "With the PAMS offering, we are not replacing a company's IT department but rather extending it on a project by project basis in a manner that makes the value and results clearly visible to businesses."
"Our decision to engage Green Beacon for ongoing support of our CRM system provides us with the advantage of a team of experts supporting our CRM system," said Susan Dumas, vice president of operations at Aquire. "Green Beacon's team offers knowledge and expertise that would be impossible to find in just one or even two employees."
Green Beacon's initial PAMS offering is customized for customers of Onyx Software's Enterprise CRM. The company is working to build a PAMS offering for Microsoft Dynamics CRM users and expects to add solutions for Microsoft Dynamics AX (formerly Axapta) and Epicor for Service Enterprises within the next 12 to 18 months.
"We believe that Green Beacon's PAMS offering adds tremendous value to our application and makes it more appealing to mid-sized companies that cannot afford to manage the solution to its fullest on their own," said Todd Chambers, chief marketing officer, Onyx Software. "Unlike a one-size fits all approach, PAMS is truly customizable, like Onyx's software, and meets a clients' unique business needs while still allowing them to share costs with other customers."
Green Beacon currently offers three service level agreement options for PAMS – silver, gold and platinum - with monthly subscription fees that can be customized for the needs of the client.
About Green Beacon Solutions
Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning business solutions to mid-market and mid-enterprise customers. The Green Beacon team brings the experience of hundreds of customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts, Green Beacon is an experienced service provider for Microsoft Dynamics CRM and Dynamics AX (Axapta), Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS, and other leading business solutions. For additional information, please visit www.greenbeacon.com.