Product/Service

HigherGround Mentor

Source: HigherGround, Inc.
HigherGround Mentor gives you the tools you need to monitor, evaluate and improve agent performance so your company can capitalize on every opportunity that comes with every call.
Most of your customer relationships begin with a phone call. Far too many end due to poor call agent performance. HigherGround Mentor gives you the tools you need to monitor, evaluate and improve agent performance so your company can capitalize on every opportunity that comes with every call.

With HigherGround Mentor you can:

  • Record calls whenever you want- continually, periodically or on demand.
  • Replay calls at your convenience and score them with flexible tools - directly from the desktop.
  • Capture and analyze call data to spot and eliminate existing and potential agent problems.
  • Add optional modules to record and replay agent computer screens in synch with voice recordings for a complete picture of every call.

To download the complete product specification sheet, CLICK HERE.