Product/Service

HigherGround Praetorian

Source: HigherGround, Inc.
HigherGround Praetorian is the liability recording solution that protects your company and eliminates the cost and waste of chasing down baseless claims.
How do you respond when a customer files a complaint or takes legal action based on an interaction with a call agent?

If the call was not recorded, it's your word against the customer's. If you record calls on outdated tape reels or cartridges, it could take days or even weeks to locate the call in question — plenty of time for the complaint to escalate to upper management, consumer protection agencies or the press.

HigherGround Praetorian is the liability recording solution that protects your company and eliminates the cost and waste of chasing down baseless claims.

Praetorian lets you:

  • Digitally record and store every agent-customer phone call to redundant hard drives.
  • Instantly find, access and replay any call recording — directly from the desktop.
  • Route call recordings via e-mail.
  • Archive recordings to durable, space-saving, removable hard drives for instant desktop access to over one million hours of call recordings.

To download the complete product specification sheet, CLICK HERE.