Hosted Solutions Overview: Core Components, Applications, And Delivery

Echopass offers a hosted contact center infrastructure to mid-sized enterprises and remote centers of large enterprises on a subscription service basis. Our services provide organizations access to advanced contact center features at a substantially lower total cost of ownership than buying, deploying and managing the solution themselves. This allows mid-sized contact centers to run with the same efficiency and productivity as much larger centers.

Echopass' services allow organizations to enjoy the benefits without taking the risks associated with major capital expenditures or complex and expensive deployments. And because the Echopass services are dynamic, the client has the flexibility to turn the seat count up or down, or to turn services on or off, in order to accommodate seasonal changes and fluctuations in client demand. And Echopass guarantees a service level of 99.99% availability. Echopass deliver these services by utilizing best-of-breed technology vendors that include: Genesys, Nortel, Intervoice, NICE and others.

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