ICT GROUP Announces Co-Marketing Agreement With VoiceVerified

ICT GROUP, INC., a leading global provider of customer management and business process outsourcing solutions, and VoiceVerified, Inc., a provider of voice biometric authentication technology and services, recently announced a co-marketing agreement.

Using the authentication services of VoiceVerified, ICT GROUP is now able to offer clients a streamlined call flow process that eliminates the need for passwords, access codes and disclosure of private information. This allows callers to use their voice, an unforgettable password, thereby providing greater accuracy, flexibility and security which results in a superior customer experience.

VoiceVerified prompts users to repeat a random 5-digit number for positive identification in just a few seconds using their on-demand voice biometric hosted service. Once their identity is authenticated, callers are able to easily proceed with transactions, without the need to remember personal passwords or PIN numbers or to divulge any other demographic or private information for authentication. This value-added technology solution can be utilized across vertical markets, significantly improving the customer experience for a variety of financial services and banking, healthcare, communications and other transaction-based applications.

"We are pleased to be working with VoiceVerified and offering our customers another solution to streamline their customer service needs," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "This co-marketing agreement is another example of how we are enhancing our already comprehensive, diversified service offering to include additional high-value, ROI-driven customer and marketing analytics solutions."

"ICT GROUP's commitment to providing superior contact center and related technology services is aligned with VoiceVerified's value proposition of delivering a cost-effective, more simplified means of validating a caller's identity," said Wayne Cluff, President of VoiceVerified. "ICT GROUP's offering combined with VoiceVerified's highly accurate authentication service, provides best-of-class identity authentication that improves clients' brand value and bottom line."

ABOUT ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.

ABOUT VOICEVERIFIED:
The VoiceVerified service automates biometric verification for merchants, banks, brokerages, agencies, employers and organizations that must protect the identity and privacy of their consumers, employees and/or citizens. Delivered through a secure Point Service Provider (PSP) platform, the telephony-based service requires virtually no hardware, licensed software or modifications to existing systems. Non-intrusive, economical and accurate, VoiceVerified PSP service provides enterprises with a crucial layer of security to safeguard their corporate image, brand and consumer relationships. VoiceVerified is based in New Hope, Pa., and grew through the acquisition and development of voice verification technologies. To learn more about VoiceVerified, visit the Company's website at www.voiceverified.com.

SOURCE: ICT GROUP, INC