IEX Wins The ContactCenterWorld.com 2006 Members' Choice Award; TotalView Voted Best Workforce Management System In The Americas
Global leading provider of contact center workforce management and optimization technology, IEX Corporation, a Tekelec (NASDAQ:TKLC) company, today announced ContactCenterWorld.com has named the TotalView Workforce Management system this year's winner of the 2006 Members' Choice Award for the Americas.
"We are honored to receive this prestigious award. I would like to thank all of the customers who voted for us," said IEX President Debbie May. "The fact that our users voted and gave TotalView top marks is a testament to the outstanding quality of the technology, services and support we supply to our customers."
Launched in the summer of 2002, the Sixth Annual Members' Choice Awards are the industry's first independent awards program where users vote for their favorite solution providers. There are no judges and no panels. Each award is based on the quality of all votes received.
This year's winner, the TotalView Workforce Management system, enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single-site and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning, as well as short- and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com/.
About ContactCenterWorld.com
ContactCenterWorld.com is one of the world's leading online resources for the contact center industry. Through a unique blend of high-value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. The organization currently has over 79,000 corporate members, of which 40 percent are at a senior executive level within their contact centers. The quality content on the site draws 7,500 unique users every day. For more information, visit http://www.contactcenterworld.com/.