iExtensions CRM Brings Contextual Functionality And Agility For IBM Lotus Notes Users Through Composite Applications

iEnterprises, the global desktop and wireless customer relationship management (CRM) experts, announced that it has incorporated enhanced composite applications available on IBM Lotus Notes and Domino 8 into its award-winning desktop CRM, iExtensions CRM. By using composite applications, small and medium companies can now access, pull, and take action on precise information from heterogeneous enterprise systems right when they need to. Such flexibility and heightened automation enable companies to significantly lower their total cost of ownership and better collaborate across the entire enterprise.

"Composite applications help companies create longevity for their technology investments," said John Carini, chief software architect, iEnteprises. "Users are no longer confined by their job functions or by multiple systems. They can immediately pull information whenever, and however they want it. By making composite applications an underlying technology in Extensions CRM, we've enhanced iExtensions' total configurability -- so our customers can focus on the job, not the technology."

Context and relevance are key benefits that users gain from composite applications. For instance, sales representatives may want to retrieve sales quotas by geography while customer service representatives may need to pull a customer issue to see if it has been resolved. By simply configuring the composite application components, the right information is automatically sent to the right person. Real-time accessibility to information eliminates the need for duplicate copies and reduces inaccuracies that may happen while copying or recording data between the various systems. Furthermore, the re-usable components require no coding and provide a consistent user interface which lowers development and training cost.

iExtensions CRM is a robust customer relationship management solution that helps companies across multiple industries more easily, effectively and efficiently manage contacts, leads, projects, products, services, documents, marketing campaigns and other events, sales pipeline, relationships and customer service interactions. iExtensions CRM also gives organizations the unique ability to get their CRM everywhere -- online or offline on their BlackBerry smartphones.