Product/Service

iMessaging Systems iAgent

Source: iMessaging Systems, Inc.
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iAgent™ brings the concept of "computer telephony integration," or CTI to the iSeries. From small centers with a few CSRs to large call center requirements, iAgent™ delivers improvements to customer satisfaction, call processing and CSR (Agent) productivity. Computer telephony integration, or CTI, is a buzzword used in the telephony industry for several years now.

Download the product sheet now.

iAgent™ brings the concept of "computer telephony integration," or CTI to the iSeries. From small centers with a few CSRs to large call center requirements, iAgent™ delivers improvements to customer satisfaction, call processing and CSR (Agent) productivity. Computer telephony integration, or CTI, is a buzzword used in the telephony industry for several years now. It generally refers to the ability to identify a caller and route them to a live agent and ensure the agent is available and has the necessary information about the caller to service their needs in a personalized, expeditious and professional manner. iAgent™ offers the advantages of CTI in a solution designed exclusively for the iSeries.

Download the product sheet now.