Product/Service

iMessaging Systems iNspire

Source: iMessaging Systems, Inc.
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There are many call center solutions on the market today, but only one is designed exclusively for the iSeries – iNspire Call Center Suite™. The iNspire Call Center Suite leverages the power, flexibility and reliability of the iSeries to deliver a cost effective call center solution that is entirely managed and controlled from the iSeries.

Download the product sheet now.

There are many call center solutions on the market today, but only one is designed exclusively for the iSeries – iNspire Call Center Suite™. The iNspire Call Center Suite leverages the power, flexibility and reliability of the iSeries to deliver a cost effective call center solution that is entirely managed and controlled from the iSeries.

The Call Center Suite empowers your organization with the following capabilities:

  • Identifies callers based on customer data such as CallerID, ANI, DNIS or information the caller has provided to the system
  • Enables caller self-service through iNspire's interactive voice response capabilities
  • Intelligently routes callers to live agents, based on agent skills and agent availability
  • Delivers customer data via screen pops to agent workstations

The iNspire Call Center Suite can deliver dramatic improvements to your call center operations and your customers' satisfaction. With iNspire, customer service is enhanced because callers provide data to the system only once and receive personalized service from a knowledgeable staff member. Call center operations benefit because agents are better utilized and are prepared with customer data prior to answering a call.

Download the product sheet now.