Product/Service

iMessaging Systems iVoice

Source: iMessaging Systems, Inc.
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Interactive Voice Response (IVR) is a system that allows any individual using a telephone to communicate and share data with a computer. This is accomplished through an "interactive telephone conversation" between the IVR and the person on the call. With IVR, organizations use the capabilities of the ubiquitous telephone to dramatically improve service to customers, employees and vendors – basically, anyone having the need to access authorized data.

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Interactive Voice Response (IVR) is a system that allows any individual using a telephone to communicate and share data with a computer. This is accomplished through an "interactive telephone conversation" between the IVR and the person on the call. With IVR, organizations use the capabilities of the ubiquitous telephone to dramatically improve service to customers, employees and vendors – basically, anyone having the need to access authorized data.

While IVR will improve caller satisfaction considerably, the more substantial benefits can be realized by off-loading your staff from having to answer or place the mundane, repetitive calls that are best serviced by automation. In other words, after deployment of IVR, your staff can refocus on added-value and revenue-generating activities rather than simple time-consuming calls.

And, when looking for IVR for the iSeries, you need look no further than iVoice™, part of the iNspire Call Center Suite™ from iMessaging Systems, Inc. Benefiting from iMessaging's many years of telephony and iSeries experience, iVoice brings the ultimate in technological design, rock-solid reliability, advanced-functionality and price performance.

Download the product sheet now.