Integrated Contact Center Solutions For The High Technology Industry

Technology companies can leverage integrated contact center solutions to improve the support services that are crucial to increasing customer satisfaction, building brand awareness, enhancing customer loyalty and generating revenues.

Reduce long hold-times and call abandonment with sophisticated workforce management software that matches agent resources with projected demand. Add intelligent call routing to match callers with the best available agent.

Greet your customers by name and win customer loyalty by integrating your CRM/ ERP applications into the contact center. Equip your contact center agents with desktop views of customer histories to deliver top-notch service in less time.

Leverage your legacy system investments while overcoming incompatibilities that prevent information sharing. Implement platform-independent contact center software that allows agents to view customer information from any database.