24-7 Intouch Buys Knoah Solutions

Winnipeg, MB / CNW / - 24-7 Intouch today announced the purchase of Knoah Solutions, a global provider of BPO (Business Process Outsourcing) and Contact Center services. (online and offline channels).

24-7 Intouch and Knoah Solutions are leaders in the customer service industry, dedicated to combining the customer experience with the highest quality technology. This partnership is designed to support the growing need for globally diverse customer service solutions, benefiting from the best operating practices of both companies.

24-7 Intouch recently announced its expansion into Europe, thereby complementing its current options for supporting geographic locations in multiple languages. With the acquisition, 24-7 Intouch continues to expand its global presence with over 18,000 employees serving in more than 30 languages ​​in 22 locations in nine countries. Above all, Knoah Solutions will mark the entry of 24-7 Intouch into the Indian market with more than 1,200 production capacity stations in Hyderabad , already working in partnership with several high-tech retail and technology customers. In addition, the acquisition will expand the company's presence in Latin America in a location with 900 stations in Honduras and additional production capacity in Guatemala. It also adds a second location in Las Vegas .

"The merger is a very interesting opportunity for the continued growth of our global presence, taking advantage of several geographic locations and several languages ​​to enhance the customer experience in the brands we work with," said Greg Fettes , co-founder and CEO from the 24-7 Intouch. "Knoah Solutions is a respected and innovative service provider, and we are delighted to have joined the Intouch 24-7 family. Both companies have created a culture focused on the customer and because of that we are excited to have specialization and the experience of 24-7 Intouch and Knoah Solutions under one brand. "

Since 2001, Knoah Solutions has provided customer experience management solutions to users in the technology, market intelligence and e-commerce sectors while developing operations that include multichannel solutions across a diverse range of languages. 24-7 Intouch has long been recognized as the leader in technology solutions and outsourcing customer service to emerging and high-growth companies in the areas of technology, retail, media and entertainment. The complementary customer base of 24-7 Intouch and Knoah Solutions represented a key and strategic consideration for both organizations.

Sri Myneni , co-founder, president and CEO of Knoah Solutions will focus on leading international expansion as president of Europe, Middle East, India and Africa, and will join the 24-7 Intouch board. Ralph Barletta , co-founder and executive vice president, will continue to play an active role in managing new and existing customer relationships in the position of senior vice president of the company.

"This decision was guided by our commitment to provide customers with innovative, flexible and efficient service programs," said Myneni. "By aggregating 24-7 Intouch's global locations and leading technology, we can continue to expand our service products and expand with high growth and global customers."

About 24-7 Intouch
24-7 Intouch is a global technology and customer service company that provides value-oriented and forward-looking solutions. For over 20 years, we have been the people and technology behind the world's largest brands, empowering human potential through Laivly, our artificial intelligence division and driving change for our partner-customers through analytics, and useful and viable insights .

For more information, visit 24-7intouch.com .

About Knoah Solutions
Knoah Solutions' fast BPO services deployed globally deliver award-winning results that enhance your brand. Knoah's flexibility and global infrastructure allows it to create customized service solutions for its Fortune 500 partners. Knoah's consultative approach to outsourcing has repeatedly won awards and recognition from independent rating bodies such as Gartner, Forrester, Everest Group and IAOP.

For more information, visit knoah.solutions .