IP Recording In The Contact Center And Beyond Greg Sherry, Witness Systems

IP remains one of the hottest topics in technology and business circles today. Its reach is broad, impacting businesses of all types and sizes. Momentum around the transition to IP telephony environments continues at a steady pace. For some, traditional TDM equipment has run its course, becoming outdated and obsolete. Others are moving from centralized to decentralized models. And some are now gaining greater efficiencies and access to a previously untapped labor pool by introducing work-at-home agents/remote staff to their workforce. IP enables these structures and more. Submitted by Witness Systems