News | June 3, 2008

IQPC & Customer Management IQ Announce The Call Center Excellence Awards Taking Place At The 9th Annual Call Center Week

IQPC & Customer Management IQ are now accepting applications for The Call Center Excellence Awards. The Call Center Excellence Award winners will be celebrated at the dazzling awards ceremony and gala dinner taking place on Tuesday, June 24th at 7pm at the 9th Annual Call Center Week.

The Call Center Excellence Awards were established by IQPC to honor, recognize and promote Call Centers that demonstrate true best practices in the Call Center spectrum. Applicants are judged by a prestigious group of Call Center experts.

Call Center Excellence Awards recognize:

  • Best in Class Call Center (over 200 staff)
  • Best in Class Call Center (50 - 200 staff)
  • Best in Class Call Center (under 50 staff)
  • The Call Center Leader of the Year
  • Best Use of Voice of the Customer
  • Best Call Center Culture
  • Best Use of Technology
  • Best Multi-Channel Contact Center Solutions
  • Best Performance Leveraging the Customer Experience as a Strategic Business Driver

Darryl Robertson, VP of New York Life states that, "It is always a distinct honor and pleasure to be recognized by your industry peers. We are extremely proud of what we have developed at New York Life, and we are very pleased to be recognized by the Industry for our commitment to service excellence. Winning IQPC's Best in Class Call Center (under 500 Staff) and being named Runner up for Call Center Leader of the Year validates the hard work and dedication of our team and their efforts to create a great organization. The awards have strengthened the commitment of our employees to consistently deliver Best in Class service."

The 9th Annual Call Center Week will highlight innovative trends such as Word of Mouth, Remote Agents, Customer Culture, Human Capital, Service Optimization, Technology Innovation, and more. Attendees will be able to benchmark their operations against leading organizations such as McDonalds, Microsoft, Coca-Cola, FedEx Custom Critical, BMW Financial Services, CVS/Caremark and many more.

For more information on Call Center Week 2008 visit www.callcenterweek.com

For more information on the Call Center Awards visit www.site-members.com/callcenterweek/awards.html

About IQPC
International Quality and Productivity Center provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.

SOURCE: IQPC