KANA Receives 2007 CRM Excellence Award From Customer Interaction Solutions Magazine

KANA Software, Inc. one of the leader in multi-channel customer service, announced recently that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine has named KANA's knowledge management solution, KANA IQ, as a recipient of a 2007 CRM Excellence Award. Based on a successful deployment at Xerox Corporation -- a leading provider of color and black-and-white digital printers, digital presses, multifunction devices, and digital copiers -- KANA was awarded this distinction for the eighth consecutive year. Customer Interaction Solutions has been the premier publication in the CRM, call center, and teleservices industries since 1982.

"KANA is honored to be awarded with the CRM Excellence Award for the eighth consecutive year," said Marchai Bruchey, chief marketing officer at KANA. "We are dedicated to bringing the most innovative multi-channel solutions to customers such as Xerox year after year, allowing them to deliver exemplary customer service across all channels. By recognizing KANA with this distinction, TMC recognizes the real results our customers are achieving with KANA's knowledge management and customer service solutions."

KANA IQ is an award-winning knowledge management solution for agent-assisted and Web self-service. Tightly integrated with KANA's suite of multi-channel customer service solutions, KANA IQ delivers a guided knowledge approach that dramatically reduces the time it takes to answer inquiries. The solution delivers on-demand advice that intelligently guides agents through the process of diagnosing the inquiry and determining the right answer. As a result, agents can more quickly answer customers' questions during email, phone, and chat interactions. By leveraging a single source of knowledge to power all customer interactions, companies are able to provide a more satisfying, differentiating experience across every communications channel.

"The Eighth Annual CRM Excellence Awards honor the companies that have proven to be true CRM partners to their customers and clients. KANA has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business.

The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.

About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.

About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit www.tmcnet.com.

About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit www.KANA.com.

SOURCE: KANA Software, Inc.