Lennox International's SAP CRM Interaction Center, Based On Avaya Integration And The AMC Technology MCIS Product, Is Awarded 2007 Finalist For Customer Excellence At Gartner Event

Now in its fifth year, the Gartner, Inc. CRM Excellence Award is a highly sought-after and prestigious conferment that signifies how dedicated an enterprise is to placing its customer first. The award is designed to recognize the best CRM initiatives in North America. Lennox International Inc. was one of only three finalists for the CRM Excellence award this year.

LII chose the AMC Multi-Channel Integration Suite (MCIS) to integrate SAP Customer Relationship Management (CRM) with Avaya for their customer support center located in Richardson, Texas to allow voice, email, fax and online order interactions to be managed from a single agent-view in their SAP system.

"We are very proud to have been selected by attendees as one of three finalists for the best CRM initiative in all of North America," said LII IT Manager Kristin Lelsz. "Our ability to achieve this success was helped in part by AMC's MCIS."

MCIS has provided LII with pre-packaged, certified integration between SAP CRM and their Avaya PBX. A custom solution was developed to provide integration with the Microsoft Exchange email server. These solutions help collect interaction details in SAP, and provide screen pops to agents for all communication channels including voice, fax, and email.

"We congratulate the LII team for using the AMC solution to increase market share, reduce attrition, improve efficiency, and reduce costs," stated Paul Nussbaum, VP Marketing, AMC Technology. "We are proud of the recognition earned by LII in deploying MCIS."

About Lennox International
Lennox International Inc., through its subsidiaries, is a global leader in the heating, air conditioning, and refrigeration markets. Lennox International stock is traded on the New York Stock Exchange under the symbol "LII." Additional information is available at www.lennoxinternational.com or by contacting Karen O'Shea, vice president, communications and public relations, at 972-497-5172.

About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed on Inc. magazine's 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS product integrates CRM applications such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft with contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com

SOURCE: Lennox International Inc.