Logicalis Receives Top Rating For Cisco Customer Satisfaction; 'Logicalis Secrets To IT Customer Satisfaction'
Logicalis, Inc., a global provider of high-performance technology solutions and a Cisco Gold Certified Partner, recently announced it had been recognized for delivering Cisco Customer Satisfaction Excellence for the previous 12 month period. Solution providers' customer satisfaction levels are reviewed and awarded quarterly by an independent researcher for Cisco. This represents the vendor's highest recognition for superior customer dedication and support.
One Logicalis customer who has reaped the benefits of the company's customer-forward approach is the City of Auburn, Indiana.
"The Indianapolis office of Logicalis has been the chief architect of our route/switch, voice, security, SONET, and wireless solutions for City Government and our fiber-broadband utility, Auburn Essential Services," said Chris Schweitzer, Information Systems Manager, City of Auburn, Indiana. "Logicalis has always taken the time to develop a full understanding of our project goals and worked to ensure their recommended solutions have long-term staying power by providing scalability with clear migration paths that make the most of our investment."
"Logicalis has found that customer satisfaction tends to be highest right after implementation, but the real test is delivering long-term results. This award recognizes Logicalis' experience providing ongoing customer satisfaction," said Ron Temske, Vice President for Cisco Solutions at Logicalis. "That kind of satisfaction – especially among technology-savvy IT customers – hinges on our ability to provide post implementation support to our customers week after week, month after month, and year after year."
And Auburn's Schweitzer agrees, "The Cisco-powered, Logicalis designed network solutions just plain work - allowing us to focus on delivery of services, data & applications, and re-engineering the way we operate and provide decision-support for our leaders, customers and constituents. We are fortunate in this Community to have both strong, servant-centered community leadership and well-integrated supporting technology - a combination that has truly empowered us to make a positive difference for those who live and work here."
Based on its experience and long standing in providing IT customer satisfaction excellence, Logicalis has developed a series of guidelines it calls the Logicalis Secrets to IT Customer Satisfaction:
Listen up! "The old adage about 'having two ears and one mouth, so use them in proportion' really applies when it comes time to make customer recommendations," said Temske. "By really listening – and asking questions – we're better able to guide customers to the right solution to meet their complex technology requirements. The best technical knowledge is worthless, if it doesn't meet your customers' needs."
Start right. "We've found that engaging the best and brightest pre-sales engineers is critical to our success. They ensure that all our solutions are designed properly on the front end, so we avoid any issues during project implementation," said Temske. "Our pre-sales Cisco team is comprised almost exclusively of CCIE certified engineers who understand all the intricacies and nuances required for a successful implementation."
Manage it. "Proper project management is essential to delivering a project on time, on budget and on spec," said Temske. "By shepherding a project from start to finish, we can anticipate and proactively accommodate any necessary changes."
Cisco Customer Satisfaction Excellence Award
The Cisco Customer Satisfaction Excellence Award is based upon customers providing feedback through a web-based interview tool administered by an independent agency. Customers are asked to rate their provider on timely response, pre-sale and post-sale support, accuracy and performance of implemented solutions, staff knowledge and ability to resolve issues, meeting budgetary guidelines, and more. The rigorous assessment is designed to give customers a way to quickly determine which Cisco partners consistently deliver the highest levels of customer satisfaction. For more information about Logicalis' unified communications services, please visit: http://www.us.logicalis.com/unified-communications.html
About Logicalis
Logicalis is a global provider of high-performance technology solutions. With over 1,200 people worldwide, Logicalis delivers smart solutions based on specific needs, not the latest IT trend. Logicalis provides options, direction and support to more than 5,000 corporate and public sector customers. The company attributes its success to the everyday positive experiences with its customers and strategic partners such as IBM, HP, Cisco and EMC.
Logicalis is a division of Datatec Limited, a $3.2B multi-national organization listed on the AIM market of the LSE and the Johannesburg Stock Exchange. With its international headquarters in the UK, Logicalis has annualized global revenues of over $900M from operations in the U.S., UK, Germany and South America. For more information about the Logicalis experience, visit www.us.logicalis.com.
SOURCE: Logicalis, Inc.