Logmein Brings IT Support To Smartphones

LogMeIn, Inc., the world's leading provider of remote connectivity and support tools, recently launched LogMeIn Rescue + Mobile, a new service that enables call centers and IT administrators to troubleshoot and repair smartphones remotely.

LogMeIn Rescue + Mobile will be demonstrated for the first time at DEMOfall 2007, the premier launch venue for new products, technologies and companies.

LogMeIn Rescue + Mobile, the latest software-as-a-service (SaaS) offering in LogMeIn's growing suite of IT support tools is the first Web-based service that can quickly, securely -- and remotely -- resolve a user's smartphone issue; in much the same way that computers are remotely supported recently.

"As converged mobile devices increase in complexity, carriers, enterprises and IT support organizations would benefit from the option to offer instant support to the end-user in the same way they would a PC,"said Stacy Sudan, research analyst, Mobile Enterprise Software, IDC. "A product such as LogMeIn's LogMeIn Rescue + Mobile can make it easier for the remote worker to continue working productively while also helping to reduce overall frustration and call support time."

In less than thirty seconds, LogMeIn Rescue + Mobile enables IT support technicians to see and access a replica of the user's smartphone on their computer screen, manipulate the phone's keypad and control the device as if it were in their own hands. In addition to remote support, LogMeIn Rescue + Mobile is ideal for training users about how to operate their phones.

"Smartphones are fantastic productivity tools, but supporting them is a growing drain on wireless carriers and IT departments," said Michael Simon, CEO, LogMeIn, Inc. "LogMeIn Rescue + Mobile is a breakthrough in remote smartphone support, providing phone companies, IT managers and end-users with a fast, easy and cost-effective means to keep mobile devices working properly."

LogMeIn Rescue + Mobile will be demonstrated live on-stage by CEO Michael Simon on September 25 at 2:50pm PT and in station #8 in the DEMOfall '07 pavilion. The conference runs from September 24-26, 2007 at the Sheraton San Diego Hotel & Marina.

"DEMO has tough selection criteria for the products debuted at our show, and LogMeIn is a perfect fit," said Chris Shipley, executive producer of DEMO. "The company continues to achieve great accolades and Rescue + Mobile is yet another example."

About LogMeIn Rescue + Mobile
LogMeIn Rescue + Mobile is an extension of LogMeIn's awarding winning LogMeIn Rescue service. The Rescue service is highly scalable and easily configurable for thousands of technicians; serving more than six million Rescue sessions since its launch just two years ago. Using LogMeIn Rescue + Mobile, technicians can now simultaneously support smartphones and computers from a single console.

LogMeIn Rescue + Mobile is easy for both the technician and the customer to use. A support technician simply directs the device owner to a webpage, www.RescueMobile.com, where a small applet is downloaded to the mobile device. The phone user is provided a connection code that securely links the technician to the end user's phone. The technician then requests permission from the end user to remotely control to the mobile device. Once permission is granted, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in his hand.

Pricing and Availability
Currently in BETA, LogMeIn Rescue + Mobile (www.LogMeInRescue.com/Mobile) supports smartphones running the Microsoft Windows Mobile operation system. Subsequent versions of LogMeIn Rescue + Mobile will be available on the Symbian and Blackberry operating systems. Available by the end of October, LogMeIn Rescue + Mobile is priced at $1,950 per year, per technician.

About LogMeIn, Inc. - www.LogMeIn.com
LogMeIn, Inc. offers the world's largest remote connectivity service with more than 25 million networked computers. The LogMeIn family includes LogMeIn Free, LogMeIn Pro, LogMeIn Ignition, LogMeIn Rescue , LogMeIn IT Reach, LogMeIn Backup and LogMeIn Scout. These, along with RemotelyAnywhere and LogMeIn Hamachi , provide secure remote access, support and administration to mobile professionals, helpdesk and system administrators worldwide. LogMeIn is based in Woburn, MA withEuropean headquarters in Budapest, Hungary.

SOURCE: LogMeIn, Inc.