New FrontRange Voice Release Integrates Software For A Single ''Install and Call'' Solution
FrontRange Solutions, an established one of the leader in IT Service Management, Voice Applications, and Customer Relationship Management (CRM) solutions for the Mid-Market and Distributed Enterprise, recently announced the availability of version 5.1 of FrontRange Voice, a complete communication solution for dynamic companies of all sizes.
Among the federated solutions offered by FrontRange, FrontRange Voice 5.1 combines several technologies to create a single IP telephony solution that is developed entirely in software so customers just need a PC, a broadband voice provider and an Internet connection to begin calling. FrontRange IPCC 5.1 integrates with the company's GoldMine, HEAT and ITSM to provide support for office phones and call centers without the complicated setup previously required, simplifying the process to install and call.
In the past, businesses had to buy a Private Branch eXchange (PBX) from a proprietary vendor, run phone lines to all desk phones, contract with outside sources for telephone lines and buy specialized hardware to connect them. Additional needs included an Interactive Voice Response (IVR), an Automatic Call Distributor (ACD), a recording solution, and more that were required including the necessary integration performed by a specialized service provider. In most cases, this level of integration was not financially feasible to small and medium-sized businesses, so they were unable to provide the level of service afforded to large enterprises.
With FrontRange Voice 5.1, the integration has already been done by FrontRange, so customers get all the benefits of tight integration between the phone system, and CRM, IT Service Management and Help Desk applications, enabling advanced self service, data driven skills routing, and CTI screen pops at an affordable price.
"FrontRange Voice 5.1 is another example of the FrontRange commitment to developing affordable, easy-to-use and robust contact center solutions," said Kevin J. Smith, FrontRange vice president of products. "This release really embraces our overall business philosophy."
He continues: "If you look at FrontRange's offerings – from our voice products to help desk and service management (HEAT and ITSM) to our CRM products in the GoldMine family, and now with our recent acquisition of enteo Software for Client Lifecycle Management – it is the most complete solution for the mid-market. With FrontRange, you get the best applications for each need, all from a single vendor."
Last year, FrontRange IP Contact Center (IPCC) was named one of Call Center Magazine's 2006 Products of the Year for helping "enhance agents' and call center managers' productivity, boost sales and/or improve overall customer service." Every year, the editors of Call Center Magazine, a preeminent publication from CMP Media LLC covering "technologies, services and strategies for contact centers," seek to recognize "new or existing products that offer a substantial advance as part of an upgrade or new module to an existing product."
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine; IT Service Management including the HEAT, ITSM and Infrastructure Management product lines; and Voice, which integrates IP business phone systems, IP telephony and advanced contact center software solutions improving customer relations cost-effectively. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.
Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.
SOURCE: FrontRange Solutions