New InvisibleCRM's Outlook Integration Product For Amdocs CES - CRM 7.5
SAN FRANCISCO--(BUSINESS WIRE)--InvisibleCRM, the technology provider of applications designed to bridge the gap between enterprise applications and popular Personal Information Management (PIM) systems, announced today the availability of its Outlook Integration product for Amdocs CES – CRM 7.5 – the latest release of Amdocs' customer management solutions.
Sales staff normally works in two worlds – CRM and their PIM systems, e.g. MS Outlook. Enterprises need CRM for effective decision-making and enhanced team collaboration. On the other hand, there is a corporate reality that these users are reluctant to use CRM and other enterprise applications that imply change in their typical behavior and require extra data entry. InvisibleCRM's Outlook Integration brings together Amdocs customer management applications and MS Outlook to create a unified workplace. The result is improved user productivity and satisfaction, increased data quality and integrity, and clear visibility and forecasting.
InvisibleCRM's product provides an Outlook-like user interface (UI) access and synchronization of select, sales related data stored in Amdocs customer management applications – such as contacts, leads, action items, and calendar items – helping users to stay in their favorite PIM environment and work more effectively. It also allows users to link MS Outlook email and messages to Amdocs customer management applications.
Outlook Integration for Amdocs eliminates duplicate data entry across MS Outlook and Amdocs customer management applications and removes the need to toggle between two sets of information saving valuable time and avoiding data errors. Users can work with Amdocs information offline via Outlook; Outlook Integration for Amdocs will automatically synchronize data at their next Amdocs system login. This product also serves as common synchronization point between handhelds, PDAs, smart phones and Amdocs customer management applications via Outlook
"We constantly strive to deliver value-added, complementary user productivity solutions for market leading enterprise applications such as Amdocs CES - CRM 7.5," said Vlad Voskresensky, CEO of InvisibleCRM. "Our Outlook Integration product for Amdocs allows sales staff to work both in Amdocs customer management applications and Outlook systems in a very efficient manner, resulting in improved user productivity and satisfaction."
InvisibleCRM markets Outlook integration solutions for leading enterprise application vendors including Amdocs, Documentum, salesforce.com, SugarCRM, Oracle, and NetSuite.
For more information on OI4A please visit http://www.crm-outlook-integration.com.
About InvisibleCRM
InvisibleCRM, named "Cool Vendor" by Gartner, is a technology provider of tools engineered to increase user adoption and ROI of enterprise applications by seamlessly integrating them into the way businesspeople work every day. These tools enable users to work with their customer and corporate information maintained in enterprise systems – while working in their favorite applications – MS Outlook and Windows. According to Nucleus Research InvisibleCRM products offer unique "5 hour ROI."
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