NICE Playback Organizer
Today's trading floors are facing stricter compliance regulations, affecting both systems and processes. Telephone conversations on the trading floor are recorded for reasons of compliance with regulations, and also as a means of liability protection in cases of customer dispute. More attention is now required to ensure that the audio archives which store all these recordings are well protected, and that access to call recordings is both monitored and audited. The NICE Playback Organizer was specifically designed to comply with strict security requirements while still providing fast access to the audio archives via an easy to operate process.
NICE Playback Organizer is a browser-based application that provides an auditable workflow process for replaying calls. The application makes it easy for individual traders and other front- and back-office staff to find interactions of interest and then replay them directly from their own desktop once they have the approval of their desk managers and compliance officers. The approval workflow can be customized to match each site's specific approval requirements, facilitating communication between traders, desk managers and compliance officers and ensuring that each playback request is reviewed and properly approved before calls are made available for replay.
Using the NICE Playback Organizer, users can:
- Search for calls and submit playback requests
- Use the phone handset to play back calls
- Track the history of any playback request
- Managers and compliance officers can approve or reject playback requests
- Allows secure and quick access to audio recordings
- Time saving for traders, compliance and IT department
- No IT assistance is required for online calls
- Improves and strengthens compliance coverage
- Full control over each access to the voice recording archives
- Historic information about disputes readily available
- Reporting and auditing capabilities