NovaTel, Ltd. And Five9, Inc. Enter Into Joint Marketing Relationship To Provide Five9 Virtual Call Center In The U.S., Philippines, India And Latin America
NovaTel, Ltd., a U.S.-based provider of international long distance services to domestic and international call centers, and Five9, Inc., the leading global provider of on-demand call center solutions, recently announced a joint marketing agreement for NovaTel to resell the Five9 Virtual Call Center in the United States, the Philippines, India and Latin America.
Five9 Virtual Call Center products enable companies to build a comprehensive, feature-rich call center – anywhere in the world – by leveraging a hosted model that offers cost-savings and eliminates the need to purchase premise-based equipment. This capability will allow NovaTel's call center customers to quickly build and change the size of their contact centers, depending on business needs.
"Hosted call center applications are a value added service that can create tremendous flexibility for our domestic and offshore call center customers," said Michael V. Parker, COO of NovaTel, Ltd. "With Five9, we will be able to offer customers additional advanced, on-demand call center solutions that require just a PC and broadband connection to deploy - a valuable service during this growth period of the call center market space."
"The agreement with NovaTel is very exciting for us," said Brian Silverman, president and CEO of Five9. "NovaTel brings an extensive reach into the Philippines, India, Latin America, and the U.S. that will greatly benefit our customers worldwide by enabling us to offer the lowest rates and highest quality available for long distance. Both NovaTel and Five9 strive to provide call centers with the most efficient and cost-effective services possible. This similar high quality, low cost business model makes NovaTel an ideal partner to support our on-demand call center technologies."
About NovaTel Limited
NovaTel, LTD. is a U.S.-based provider of international long distance services, providing international termination to Mexico, Central and South America, the Middle East, Europe, Asia, and the rest of the world. In addition, NovaTel is the leading provider of domestic and international long distance services for offshore contact centers located in India, the Philippines, Pakistan and Mexico. NovaTel has become a "one-stop-shop" for both long distance carriers and offshore contact centers as its name has become synonymous with quality. For further information, visit
www.novatelnetworks.com/home.htm.
About the Five9 Virtual Call Center
The on-demand Five9 Virtual Call Center Suite enables companies of any size to build a comprehensive, feature-rich contact center -- anywhere in the world -- without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's
on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9
Virtual Call Center Suite targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services.
Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit
www.five9.com .
SOURCE: NovaTel, Ltd.