Pitney Bowes Selects RPA Wireless To Extend Siebel CRM Functionalities Into The Field
RPA Wireless, a leading mobile systems integrator, announced today at Siebel User Week 2003 that Pitney Bowes (NYSE: PBI), a global provider of integrated mail and document management solutions for companies of all sizes, has selected RPA Wireless to automate their field service operation. The solution, Atlas Field Service Solution for Siebel, will extend the capabilities of Pitney Bowes' Siebel deployment into the field, in order to increase productivity of the mobile workforce while reducing telecom and labor costs. Siebel Systems, Inc. (NASDAQ: SEBL) is a leading provider of multichannel business applications software.
The RPA Wireless Atlas Field Service Solution for Siebel was designed and built by RPA Wireless to provide a wireless extension for Siebel eBusiness Applications to the mobile field workforce. It is based on the unique RPA Over-the-Air dynamic forms technology that allows businesses to update, modify, or add to a device side application without taking the device out of the field, significantly reducing the cost of maintaining Siebel applications already deployed. Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications software, and business processes, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business.
After evaluating a number of possible solution providers, Pitney Bowes chose RPA Wireless for its ability to meet strict project deadlines, functional requirements and proven experience in delivering cost effective field service solutions. The Field Service Automation Solution implemented at Pitney Bowes is expected to provide substantial return on investment and establish a foundation for growth by enhancing response times, accuracy and timeliness of information and customer satisfaction.
Stacey Laaksonen, Pitney Bowes Project Manager, states, "RPA's Atlas Field Service Solution for Siebel affords Pitney Bowes' service personnel the opportunity to provide a higher level of service and drive customer satisfaction through ready access to key customer information and past service events as well as integration to core back-office applications such as Parts and Inventory."
"RPA's Atlas Field Service Solution for Siebel encompasses the full breadth of our technology, integrating all elements necessary to build a successful field service automation solution. Atlas Field Service Solution for Siebel combines best-of-class CRM functionalities with extensive mobile technologies, ensuring Pitney Bowes has the ability to reach its current and future business needs," declares Cynthia Babb, RPA's Marketing Manager.
About Pitney Bowes
Pitney Bowes is the world's leading provider of integrated mail and document management solutions. The $4.4 billion company helps organizations of all sizes engineer the flow of communication to reduce costs and increase impact, and
enhance customer relationships. The company's 80-plus years of technological leadership has produced many major innovations in the mailing industry and more than 3,500 active patents with applications in a variety of markets,
including printing, shipping, encryption, and financial services. With approximately 33,000 employees worldwide, Pitney Bowes serves more than 2 million businesses
through direct and dealer operations.
About RPA Wireless
RPA's core business is to provide integrated field service solutions that deliver customer value. By establishing direct communication between field personnel and the enterprise host applications, RPA helps build "best-of-breed" field service operations, streamlined business processes, and reduced labor and telecommunications costs. For more information, call 201-217-3800 or visit www.rpawireless.com.