Product/Service

PowerCenter™ KnowledgeServer

Source: Astute Solutions
The increasing demand to serve customers through more channels than simply phone and fax has precipitated the need to build intelligence into a customer relationship management solution.
The increasing demand to serve customers through more channels than simply phone and fax has precipitated the need to build intelligence into a customer relationship management solution. PowerCenter KnowledgeServer functions as the backbone of both PowerCenter Email and PowerCenter FAQ. PowerCenter KnowledgeServer is a repository of questions and answers with links to the PowerCenter response library. It interprets incoming text, matches it to text in the response library and then provides potential responses as specified by the customer's inquiry.