Qfiniti Observe
Source: etalk Corporation
Observe's monitoring options include transaction-based monitoring of voice, screens, or both, simultaneously. Intelligent quality monitoring can be activated via CTI triggers or desktop events such as web access, applications, or keyboard activity.
Observe's monitoring options include transaction-based monitoring of voice, screens, or both, simultaneously. Intelligent quality monitoring can be activated via CTI triggers or desktop events such as web access, applications, or keyboard activity. Playback markers simplify quality evaluations and support advanced coaching with voice and screen annotations. Observe employs an innovative presence-based feature that notifies the system when an agent is seated and performing a recordable activity, an approach that reduces management workload and conserves IT resources.
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