Qwest Enhances Contact Center Solutions Portfolio With "Qwest Notify"

Qwest Communications International Inc. (NYSE: Q) recently announced the addition of "Qwest Notify" to its Contact Center Solutions. Qwest Notify is an automated, outbound interactive voice response service that gives business customers a fast and scalable customer notification feature.

Qwest Notify provides automated notifications on a variety of events, such as payment or appointment reminders and orders shipped or ready for pick up. Businesses can eliminate costly calls into their contact centers by proactively notifying their customers of information. Many different types of businesses will use Qwest Notify to communicate with their customers. For instance a pharmacy can notify customers when their prescriptions are ready for pick up and doctors will be able to automatically remind patients of upcoming appointments.

"Business customers told us they need new tools to give their customers and employees important information," said Dan Yost, Qwest executive vice president of Product and IT. "Qwest Notify makes it easy to provide a value-added service that cost effectively connects them with their customers."

Qwest Notify offers two different application options: template applications and custom applications. Template applications offer a speed-to-market solution using effective and efficient, pre-defined scripting. Template applications can be deployed rapidly; require minimal start up investment; and take minimal resource requirements. To fit a particular need, or create a new functionality altogether, custom applications are also offered. Custom applications typically integrate with existing databases and are a good fit for businesses that rely on SMS, e-mail or faxing to keep in touch with their customers.

For assistance creating tailored applications, the Qwest Professional Services group is available to perform the required development work. The assistance adds additional value to Qwest's Contact Center Solutions customers using Qwest Notify.

Qwest's Hosted Contact Center Solutions portfolio provides network based interactive voice response, intelligent call routing, multi-channel call distribution, multimedia contact management, network-to-desktop Computer Telephony Integration, CRM Integration and consolidated reporting.