SkyeTek, Inc., the provider of embedded RFID reader technology, recently announced that a blind survey showed that SkyeTek and Impinj are the rated RFID reader vendors in terms of customer satisfaction. The independent study conducted by Amplify Communications measured the percentage of customers that consider themselves to be "very satisfied" with their RFID reader providers. In all, 16 reader vendors received ratings, including those that sell finished readers, reader modules, or both.
"At SkyeTek, we strive to deeply understand user requirements and those technology levers that most dramatically affect customer ROI," said Rob Balgley, CEO of SkyeTek. "This study reflects the success we are experiencing in the marketplace and further validates that our RFID reader solutions, both hardware and software, are driving real business value for our customers."
SkyeTek and Impinj offer products in different market segments with the former offering reader modules for embedded applications, such as product authentication, smart displays, and patron management, and the latter offering finished readers for applications such as portals, forklifts, and shelves. In comparing SkyeTek to vendors also offering modules, the study shows that SkyeTek's customer satisfaction rating exceeds that of the competition by two to four times.
SkyeTek commissioned Amplify Communications to conduct the blind, independent survey by acquiring contact lists from industry standard sources. Over 10,000 professionals were contacted resulting in approximately 400 respondents, each of whom is involved in one or more projects using RFID reader technology. The survey measured the percentage of customers that are "very satisfied", also known in the market research industry as a "top-two box", with their RFID reader vendors. To keep responses objective, respondents were not informed that SkyeTek sponsored the survey.
The survey results come on the heels of a successful first quarter highlighted by record sales for the second straight quarter, the launch of the SkyeTek Partner Program and several industry awards and accolades For more details, see SkyeTek Announces Successful Q1 Highlighted by Record Sales, New Partners, and Industry Accolades.
SkyeTek, Inc. develops reader hardware and software that enables the pervasive adoption of RFID as intelligent networking technology. Numerous Fortune 500 and mid-market customers use SkyeTek's products in applications such as item-level inventory, product authentication, access control, and patron management. In addition to selling SkyeModule readers, SkyeTek licenses ReaderWare software which allows customers to save 40 – 70% compared to other reader modules available in the market today. Based in Westminster, Colo., SkyeTek sells exclusively through OEMs, systems integrators, and distributors. For more information, visit www.skyetek.com or call 720-565-0441.