RightNow Taps IHS As CRM Implementation Partner

RightNow Technologies (Nasdaq: RNOW) today announced it has signed an agreement with global systems integrator IHS Support Solutions to provide CRM implementation services to RightNow customers. Under the terms of the agreement, IHS will provide a full range of services -- including consulting, integration, and business process optimization -- to RightNow customers worldwide.

By signing IHS as a CRM implementation partner, RightNow is complementing the capabilities of its own Professional Services organization and providing its customers with access to IHS's proven technical and project management skills. These skills are particularly useful for large organizations undertaking complex CRM implementations that involve sophisticated customization of the RightNow CRM platform and/or tight integration with other enterprise systems.

IHS has extensive experience in CRM implementations and has already worked closely with RightNow on a variety of projects with customers such as Memorial Healthcare Systems and US Airways.

"RightNow CRM is an extremely powerful, flexible and cost-effective platform for transforming the way organizations interact with and deliver value to their customers," Jay Fruin, president of IHS, said. "By leveraging the full potential of this industry-leading technology and seamlessly integrating it into our clients' enterprise IT environments, IHS can offer unmatched business impact and return-on-investment."

RightNow and IHS will also work together to promote their joint CRM solutions capabilities. As part of this effort, IHS was a Gold Sponsor at RightNow's 2005 user conference held in Big Sky, Montana earlier this month.

"IHS's broad experience with CRM implementations in general -- and intimate familiarity with RightNow's CRM technology in particular -- make it an ideal channel partner for us," Dean Brown, vice president of channel partners at RightNow, said. "This partnership will help us meet the needs of a greater number of customers with more challenging business requirements across a broader range of vertical markets."

About IHS
IHS Support Solutions is a leading global provider of critical technology services and solutions to customers in industries including financial, pharmaceuticals, communications, healthcare, energy, automotive, and defense. These customers range from governments and multinational corporations to smaller companies and technical professionals in more than 100 countries. IHS customers rely on the company's services and solutions to optimize decision-making, streamline key business processes and maximize productivity. IHS has been in business for more than 45 years. For further information, please visit http://www.ihssupport.com.

About RightNow Technologies, Inc.
RightNow (Nasdaq: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,300 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit http://www.rightnow.com.