RPM Solutions Maximizes Revenue By Focusing On Opportunities That Deliver The Highest Returns

RPM Solutions Pty Ltd is a Melbourne-based innovator in IT performance testing, monitoring, and management. Established in 1989, the private company provides consulting services to the engineering, finance, government, and telecommunications sectors.

"We help large companies maximize their return on investment in technology," said Paul McLean, chief executive officer of RPM Solutions. "We run tests to mitigate IT performance and stability risks. Our testing services help organizations understand how their technology can be used at the optimum level."

RPM Solutions was using a Microsoft Word customer relationship management (CRM) program to store client information, such as contact details and transaction history. The program, however, provided a limited view of the company's client roster, and business and sales activities.

"Many of our clients have an integrated CRM application with thousands of users, so we were aware of the vital impact CRM can have on large businesses," said McLean. "We wanted the benefits that such enterprise CRM solutions deliver. We also recognized the need to have an internet-based repository that was accessible from anywhere with no requirement to manage backups or perform upgrades."