SearchCRM.com Selects RightNow Enterprise CRM Suite As Product Of The Year

RightNow Technologies was selected by a panel of industry experts from Forrester Research, Inc., Yankee Group, and Service and Support Professionals Association (SSPA), as the SearchCRM.com 2007 Product of the Year award recipient for its enterprise-class on demand customer relationship management (CRM) solution. RightNow was labeled a "pioneer in the SaaS CRM space" and was selected in the Enterprise Suite category because of its "strength in multi-channel integration and strong customer knowledge base technologies that support customized customer experiences."

For more information about RightNow's CRM solutions please visit www.rightnow.com/products.

The RightNow CRM suite reflects the company's continuing commitment to delivering the most robust, enterprise-class, on demand CRM solution available on the market today. The RightNow solution helps organizations deliver excellent customer experiences by facilitating a single, consistent dialogue between a company and a customer, regardless of communication channel -- phone, online, via email, web, chat, or in person.

"As this award demonstrates RightNow offers the capabilities, flexibility, and services required for enterprise-class CRM deployments," Greg Gianforte, RightNow's founder and CEO, said. "With more than 60 percent of RightNow's business coming from organizations with more than $1 billion in revenue, RightNow has succeeded in attracting enterprise customers through functionality, a robust hosting environment, and a results-oriented engagement model that delivers quantifiable business value."

About SearchCRM.com
SearchCRM.com is the Web's most relevant and extensive guide dedicated to Customer Relationship Management (CRM) practitioners and decision-makers. CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives. More information can be found at www.SearchCRM.com.

About RightNow Technologies
RightNow delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com.

SOURCE: RightNow Technologies