Service Chain Optimization: Servicepower Schedules A Good Night's Sleep For Select Comfort Customers
ServicePower, a service chain optimization company, recently announced that it will start an implementation project with Select Comfort Corporation. ServicePower scheduling software will help Select Comfort's Home Delivery division book delivery appointments that meet customer preferences and automatically build optimized schedules for Select Comfort delivery trucks and crews.
Select Comfort will implement ServicePower's Field Resource Optimization solution integrated with the mySAP Customer Relationship Management (mySAP CRM) application utilizing the SAP NetWeaver platform. The Field Resource Optimization solution recently achieved "Powered by SAP NetWeaver" status from SAP AG. This implementation builds on ServicePower's support for SAP solutions.
"Select Comfort's line of Sleep Number beds use air-chamber technology to allow sleepers to adjust the firmness on each side of the bed," commented Ernie Park, CIO for Select Comfort Corporation. "Because of this unique technology, these beds are delivered and installed by trained Select Comfort technicians. The software solutions ServicePower provide will enable Select Comfort to serve our customers better and maximize the efficiency of our home delivery operation."
"We are very happy to be working with SAP at Select Comfort," stated Ian MacKinnon, president of ServicePower. "Select Comfort is intent upon delivering the best possible experience to its customers and running a world class home delivery business. Our optimization software will help them achieve that goal. The benefits provided by mySAP CRM and ServicePower scheduling are incredibly powerful. Select Comfort will put that power to work on behalf of its customers."
About ServicePower
ServicePower offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in particular geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company's field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower's customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com
SOURCE: ServicePower